You can cancel your subscription at anytime with no cancellation fee. Visit the subscription tab on your account page to do so.
While we work hard to be sure this doesn’t happen, there are occasionally issues outside of our control. The fastest way to reach us is to email us at [email protected] and we’ll track down your delivery right away!
Yes, not only is the cardboard box recyclable, but it is also compostable!
We typically ship orders Monday through Friday. All orders are sent UPS ground, and should arrive within three business days. You will receive an email with tracking information when your order is shipped.
If you aren’t souper happy with your purchase, email customer service at [email protected] and we’ll work to make it right. You can read our full refund policy here.
For one-time purchases, the minimum order is three jars, of either the 16-ounce or the 32-ounce size. For our subscription plan, the minimum order is six jars for both the 16- and 32-ounce sizes. Our soups are shelf stable for over one year, so you don’t need to worry about spoilage.
Unfortunately, we are not able to accommodate different sized jars in the same box due to shipping constraints.
