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18 Chestnuts

Plant Based Soups with Gourmet Flavors

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Frequently Asked Questions


What if I want to cancel my subscription?

You can cancel your subscription at anytime with no cancellation fee. Visit the subscription tab on your account page to do so.

What should I do if my shipment doesn’t arrive?

While we work hard to be sure this doesn’t happen, there are occasionally issues outside of our control. The fastest way to reach us is to email us at [email protected] and we’ll track down your delivery right away!

Is 18 Chestnuts packaging recyclable?

Yes, not only is the cardboard box recyclable, but it is also compostable!

When will my order arrive?

We typically ship orders Monday through Friday. All orders are sent UPS ground, and should arrive within three business days. You will receive an email with tracking information when your order is shipped.

What if I want to return my order?

If you aren’t souper happy with your purchase, email customer service at [email protected] and we’ll work to make it right. You can read our full refund policy here.

What is the order minimum?

For one-time purchases, the minimum order is three jars, of either the 16-ounce or the 32-ounce size. For our subscription plan, the minimum order is six jars for both the 16- and 32-ounce sizes. Our soups are shelf stable for over one year, so you don’t need to worry about spoilage.

Can I mix and match different sized jars in the same order?

Unfortunately, we are not able to accommodate different sized jars in the same box due to shipping constraints.

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The perfect Valentine’s Day gift for your healthy & vegan lovers and friends in your life! 🤍

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Valentine’s Day gift idea 💝 you can never go wrong with a comforting gift to show how much you love someone 👏

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There’s just so many flavors to choose from 😍 

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18 Chestnuts soups are now available at 10 new retailer locations! Find our delicious #plantbased🌿 soups at a store near you. 

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Did you know the fiber in carrots binds to excess estrogen in your body and helps eliminate it? Or that ginger aids in the regulation of female hormones? Improve your lifestyle with PCOS by eating clean and healthy with soups from 18 Chestnuts that work miraculously to help control PCOS symptoms like cramps, mood swings, and headaches. There are so many toxic xenoestrogens we’re exposed to in our food & environment!

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825 C Merrimon Ave PMB# 312 Asheville, NC 28804
727-919-5242

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