Our official policy is as follows:
Returns
You have 30 calendar days to return an item unopened from the date you received it. To be eligible for a return, your item must be unused and in the same condition you received it. Your item must be in its original packaging. Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
Contact us if you have any questions about returning your item to us.
18 Chestnuts
support@18chestnuts.com
825 C Merrimon Ave. PMB# 312
Asheville, NC 28804